What happens if my Headlight does not work?
1. If the headlight has never worked, you probably just need to check and change toe position of the wires in the connector of the headlight, as your bike maybe has a different pin layout in the connector than others. If it still not works, you need to make sure that you have purchased and always used the Add-On Products that are required for your bike. If you don´t manage to make your product work then contact our customer support.
2. The product stopped working or is not working correctly: Just Unpin the pins from the connector and test the product directly on a 12V Battery (the orange slip on the headlight shows the function of every cable depending on its color). If High beam or RGB does not work, contact our support centre by telling Order Number and explaining what has happened.
FAQs From Same Category
You risk permanently damaging it. That’s why we provide safe solutions: Direct Battery Wiring (for bikes with a battery) or AC/DC Converter (for bikes without a battery – Check Headlight compatibility!).
No. The warranty does not cover modifications or improper use (e.g., direct AC connection or modification of the products). It only covers damage to any electrical component caused by the manufacturing process or malfunctioning.
Standard Warranty is 6 months, it covers all the electrical components of the headlight in case of malfunctioning or failure that are directly connected to the manufacturing process. Any modification to the wiring, removal of the back cover or unauthorized modifications voids warranty. Our Headlights are hand made and small imperfections are unavoidable.
There is the possibility to purchase the Extended Warranty on the Headlight, that extends the mentioned warranty from 6 months to 12 months starting from the date of purchase.
Email [email protected] with your order number and describe the specific problem.
Fill out this form: claims.movetronix.com
Wait for our confirmation & instruction before shipping the product back
Send the item to Movetronix (Address at the end of the form: Ortisei – Italy).
(The return shipping cost are beared by the customer)
The item and its product packaging/product box must be in new condition and resellable. If it has been installed, used, or shows signs of wear, it can not be shipped back and no refund is possible. All customized products (for example Wheel Sets) cannot be returned, as they have been manufactured on your request.